1 - You are entitled to cancel your order for any reason within 7 days from date of purchase as long as the goods have not yet been dispatched from our warehouse. In this case we will refund your money in full.
2 - If, after receiving your goods, you decide that you would like to return them, you may do so within 7 days of Receiving your Order. In this case we refund the purchase price less the ACTUAL DELIVERY FEE charged to us by Courier Company. Goods must be returned to us in the same condition in which they were received by you.
3 - We can not accept order cancellations or returns on light fittings that have already been installed or used. Returns can only be accepted on products that are returned in exactly the same condition and packaging that they were sent out to you so that we can endevour to re-sell those items.
4 - We reserve the right to charge you the full purchase price for goods that are returned and are deemed by us to have been used/installed by you.
5 - We can not accept returns on Clearance or Sale Items and Items that are imported or made to order.
6 - We reserve the right to add additional shipping cost for delivery that is outside metropolitan area.
If you're unsure, please call us on (03) 9523 1777 to check the shipping cost to your location.